Terms of Service

Last updated: April 2026

Welcome to Luga Lab. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General

  • These terms apply to all visitors, customers, and users of our website
  • We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of any changes
  • Our website is governed by the laws of Western Australia, Australia

2. Products

  • We reserve the right to modify or discontinue products at any time without notice
  • Product images are for illustrative purposes — colours may vary slightly due to screen settings
  • We do not guarantee that product descriptions are error-free and reserve the right to correct any inaccuracies

3. Pricing

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable
  • We reserve the right to change prices at any time without prior notice
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund

4. Orders & Payment

  • By placing an order, you confirm that all information provided is accurate and complete
  • We reserve the right to refuse or cancel any order at our discretion
  • Payment must be made in full at the time of purchase

5. Shipping & Delivery

  • Delivery timeframes are estimates only and are not guaranteed
  • We are not liable for delays caused by third-party carriers or circumstances beyond our control
  • Risk of loss passes to the customer upon dispatch of the order

6. Returns & Refunds

Our returns and refund policy forms part of these Terms of Service. Please refer to our Returns & Refund Policy for full details. Your rights under the Australian Consumer Law are not affected by these terms.

7. Intellectual Property

  • All content on this website, including images, text, and branding, is the property of Luga Lab and may not be reproduced without written permission

8. Limitation of Liability

  • To the extent permitted by law, Luga Lab is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products
  • Our liability is limited to the value of the product purchased

9. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@lugalabco.com.