Privacy Policy

Last updated: April 2026

Luga Lab (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Name and contact details (email address, phone number, delivery address)
  • Payment information (processed securely via our payment provider)
  • Order history and purchase details
  • Device and browsing information (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order or enquiries
  • Send marketing communications (only with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only where necessary, including:

  • Shipping and logistics providers to fulfil your order
  • Payment processors to handle transactions securely
  • Analytics and marketing platforms to improve our services

All third parties are required to handle your information in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies through your browser settings, though this may affect some website functionality.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment information is encrypted and processed securely.

6. Access and Correction

You have the right to access and request correction of your personal information. To do so, please contact us at hello@lugalabco.com.

7. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

For any privacy-related questions or concerns, please contact us at hello@lugalabco.com.