Shipping Information
Shipping Information
We ship Australia-wide and are committed to getting your order to you safely and on time.
Processing Time
- Orders are processed within 1–2 business days of payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
Delivery Timeframes
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- Delivery times are estimates and may vary depending on your location and carrier delays
- Remote or regional areas may require additional delivery time
Shipping Rates
- Shipping rates are calculated at checkout based on your location and chosen delivery method
Order Tracking
- Once your order has been dispatched, you will receive a confirmation email with your tracking details
- You can use the tracking number provided to monitor your delivery
Delivery Areas
- We deliver to all states and territories across Australia
- We currently do not offer international shipping
Failed Deliveries
- If a delivery attempt is unsuccessful, the carrier will leave a notification with instructions for collection or redelivery
- Please ensure your delivery address is correct at checkout — we are unable to redirect parcels once dispatched
Questions?
If you have any questions about your order or delivery, please contact us at hello@lugalabco.com and we'll be happy to help.